FAQs - Lal's Collection

1. Where is my order?

We will dispatch your order via Courier Tracked Service. You will receive an email communication when your order has been dispatched containing tracking details. Your order should be delivered within 24hrs after dispatch, however, this does not guarantee delivery dates or times. We aim to arrange the delivery of your order within 4 - 5 working days from the date of placing your order (working days are Mon - Fri).

· Your order will arrive much faster if you use a postcode

· You can check that you have the correct postcode by using the Royal Mail's postcode finder available at www.royalmail.com/find-a-postcode (please note we are not responsible for the accuracy of the Royal Mail's postcode finder)

· It is your responsibility to ensure that all the delivery details you provide are correct.

 

2. What happens if I am not at home to accept delivery of my items

The courier company will leave a card indicating where you can collect your parcel (at the nearest Access Point). We cannot be held responsible for non-collection of your items.

 

3. I've noticed a mistake! Can I change my order?

Once you have completed your order we cannot make amendments to the personalisation. However, you can still contact us to check whether changes can be made. If there is an error with your address we may be able to assist, please contact our Customer Service Team on Live Chat or Whatsapp. Our offices are open from 9.00am - 6.00pm Monday to Friday.

4. How can I pay?

We accept all major Debit and Credit cards. You can also pay using PayPal, Android Pay and Apple Pay.

 

5. Is entering my Credit Card Details online safe?

Not only payments, our complete online portal is secure and safe. Different web browsers show the page security in different ways but you should be able to see a padlock or secure sign on the screen, which represents website certified safety.

We do not store credit card details. All the payments made for our products over the Internet are processed through a secure server (SSL), which means that your card details are specially encrypted before we send them to our payment provider. Check out our Privacy Policy if you’d like to find out more. 

 

6. What is your Payment and Personal information security policy?

Security is an important priority for us and we are committed to protecting your privacy. All payments made for our products over the Internet are processed through a secure server, which means that your card details are specially encrypted before we send them to our payment provider. Check out our privacy policy if you’d like to find out more.

To avoid the risk of computer fraud, your credit card number is not stored on our systems at any point in the payment process. Please see our privacy policy for further information.

 

7. Can I order items and have them delivered in another country?

Yes, we can process orders for International shipments. The international shipment charges may apply.

 

8. How can I offer personalised items to someone else?

You are able to purchase items and have them delivered to your chosen address, friends or relatives.

 

9. How can I get an invoice?

We can send you an invoice on request, please contact our customer service team through Live Chat or website contact form.

We are open from 9.00am - 6.00pm Monday to Friday.

 

10. Can you deliver the order on a specific date?

Yes, we can certainly arrange order on a specific date through UPS Courier services. However, this may not be guaranteed and depends on the courier company.